Our policies

This policy explains what personal information Kalani LLC (“Kalani”, “we”, “us”) collects when you visit kalanibrands.com, book a call or work with us, and how we use and protect it.

Information we collect

• Information you give us: your name, email address, company name and anything you tell us when you email us, book a call or become a client.
• Booking information: when you book a call through our scheduling tool (Cal.com), we receive the details you enter, such as your name, email, chosen time and any notes.
• Client project information: brand materials, account access and business information you share so we can deliver our services.
• Technical information: our hosting provider (Cloudflare) automatically processes basic technical data such as IP address, browser type and pages visited, to deliver and secure the website.

How we use your information

• To respond to enquiries and schedule calls.
• To prepare proposals, deliver our services and send invoices.
• To keep the website secure and working properly.
• To meet our legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for advertising to you without your permission.

Services we use

We rely on trusted providers to run our business, including Cloudflare (website hosting and security), Cal.com (call scheduling), Google (email and fonts) and our payment processor (for example, Stripe) when you pay an invoice. These providers only process your information to provide their services to us. Card details are handled by the payment processor; we never store full card numbers.

Cookies

Our website does not use advertising or tracking cookies. Our booking calendar and hosting provider may set essential cookies needed for them to work and stay secure.

How long we keep information

We keep enquiry and booking information for as long as needed to respond and follow up. Client records are kept for as long as required for the project and for our legal and accounting obligations, after which they are deleted or anonymized.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, at any time. Depending on where you live, you may have additional rights under local privacy laws. Email hello@kalanibrands.com and we’ll respond within 30 days.

Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and access controls on the tools we use. No method of transmission or storage is completely secure, but we work to protect your data.

Changes and contact

If we update this policy, we’ll change the date at the top of this page. Questions? Contact us at hello@kalanibrands.com.

These terms apply when you use kalanibrands.com or engage Kalani LLC for branding, content or marketing services. By booking our services, you agree to these terms. Each project is also covered by a written proposal; if the proposal and these terms disagree, the proposal wins.

Our services

We provide brand strategy, visual identity, content and creative, and growth marketing services. The exact scope, deliverables, timeline and price for each project are set out in a written proposal that you approve before work begins.

Proposals, payments and invoices

• Prices are listed in your proposal. Project work may require a deposit before it starts, with the balance due as set out in the proposal.
• Monthly services are billed in advance at the start of each billing period and renew monthly until cancelled.
• Invoices are due within the timeframe shown on the invoice. We may pause work on overdue accounts.
• Prices exclude any applicable taxes and third-party costs (such as ad spend, stock assets or software subscriptions), unless stated otherwise.

Your responsibilities

To keep projects on schedule, you agree to provide feedback, materials and account access in a timely way. Delays in providing these may change the timeline. You confirm that any materials you give us are yours to use, or that you have permission to use them.

Revisions

Each proposal includes a set number of revision rounds. Additional revisions or changes outside the agreed scope may be quoted and billed separately.

Ownership of work

Once a project is paid in full, you own the final deliverables we create for you, such as your final logo files and approved content. We keep ownership of our working files, unused concepts, tools and methods. Third-party assets (such as fonts, stock photos or software) remain subject to their own licenses. Unless you ask us not to, we may show completed work in our portfolio.

Results

We work hard to deliver great results, but marketing outcomes depend on many factors outside our control, such as platforms, markets and budgets. We do not guarantee specific sales, rankings or performance results.

Cancellation

Either party may end a project or monthly service with written notice. Monthly services can be cancelled with 30 days’ notice before the next billing date. Work completed up to the cancellation date is payable. See our refund policy below for details.

Limitation of liability

To the extent permitted by law, Kalani LLC’s total liability for any claim related to our services is limited to the amount you paid us for the services giving rise to the claim. We are not liable for indirect or consequential losses, such as lost profits.

Confidentiality

We keep your non-public business information confidential and only use it to deliver our services to you.

Website use

The content of this website belongs to Kalani LLC or its licensors. You may not copy or reuse it for commercial purposes without permission.

Changes and contact

We may update these terms from time to time; the version in effect when you approve a proposal applies to that project. Questions? Email hello@kalanibrands.com.

Intro calls

Intro calls are free. There is nothing to refund.

Project deposits

If you cancel a project before any work has started, we’ll refund your deposit in full. Once work has started, deposits are non-refundable because they cover time already reserved and spent on your project.

Projects in progress

If a project is cancelled after work has started, you pay for the work completed up to that date. If you’ve paid more than the value of the completed work, we’ll refund the difference.

Monthly services

Monthly services are billed in advance and can be cancelled with 30 days’ notice before your next billing date. Payments for a month that has already started are non-refundable, but you will not be charged again after cancellation.

Third-party costs

Money already spent on your behalf, such as ad spend, stock assets, printing or software, cannot be refunded.

How to request a refund

Email hello@kalanibrands.com with your name, project and reason. We reply within two business days. Approved refunds are issued to the original payment method, and typically appear within 5–10 business days depending on your bank.